Policies and FAQ – Savvy Naturalista

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Love your Skin!

Policies and FAQ

What can you tell me about shipping?

All orders ship both USPS First class or priority mail. Shipping charges are calculated based on the weight of the order. We all would love to control the shipping companies, but since we can not, the time from when your order leaves my hand and when it gets to you, is up to them. Please allow 3-10 days once shipped to receive your package. If you feel your order has exceeded a reasonable amount of time to arrive, please contact us or USPS.

savynaturalista@gmail.com (I respond very quickly)

When will my order ship?

Under normal circumstances, all orders are ready to ship within 3-5 business days. Most of the time orders are received a week from the day they were purchased (this time frame does not include holiday schedules). You will receive an email when your order ships out with complete tracking information. 

Do you ship Internationally?

Why yes we do. International shipping for Canada starts at $6.00 while other countries range from $8.00-10.00 U.S. dollars.

What about returns and refunds?

If the package is damaged during transit, please notify me within 48 hours of receiving the package and provide photos of the damage. I will be more than happy to send you a replacement. Due to health and safety reasons, returns and exchanges are not accepted. I test all my products and photograph items as accurately as possible. All packages are carefully and thoughtfully packaged to ensure their safe arrival to their new home. If you are unhappy with the product contact me immediately. 

No replacements will be honored after 48 hours of receiving your package.

Some of your products say SNA, what’s that?

It just means Savvy Naturalista Approved! Many of my customers requested products that didn't have cosmetic colors and only use pure essential oils. If you would like a pure all natural product that’s fragrance and cosmetic color free look for the SNA symbol. After all we wouldn't be Savvy Naturalista if we didn’t have pure natural products right?

Tell me about your products, are they all natural and handmade?

Yes they are! All products are handmade in small batches to ensure accuracy and freshness. Only the finest natural ingredients are used, and every ingredient is disclosed to you. We do use preservatives that are paraben free (when needed). Always test out the product on a small portion of skin, i.e. on your wrist, arm, or under chin for about 15 minutes, to ensure you do not have any sensitivity or allergic reaction. If you are allergic to certain essential or fragrance oils be sure to send us an email; we will take special precautions to avoid exposure of your product to said allergen.

I am not responsible for any such reaction to our products.